Shipping Policy
Thank you for shopping with Collectique! We are committed to getting your order to you as quickly and safely as possible.
Processing Time
All orders are processed within 1–3 business days after your order is placed. Orders are not processed or shipped on weekends or holidays.
During high-volume periods, launches, or holidays, processing times may take slightly longer. If there is a significant delay in your shipment, we will contact you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
Delivery times are estimates and may vary depending on your location and the shipping carrier.
Shipment Confirmation & Tracking
Once your order ships, you will receive a shipping confirmation email with your tracking number. Tracking information typically becomes active within 24 hours.
Lost or Stolen Packages
Collectique is not responsible for lost or stolen packages once they have been confirmed delivered by the carrier.
If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.
Incorrect Shipping Addresses
Please ensure your shipping address is correct at checkout. Collectique is not responsible for packages delivered to incorrectly entered addresses.
If you notice an error in your address, please contact us immediately so we can attempt to correct it before the order ships.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you.
Contact
For any shipping questions, please contact us at:
collectiquecustomerservice@gmail.com
